FAQs

General questions

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Are your products safe for all pets?

Yes, all Wallure™ products are made from non-toxic, pet-safe materials suitable for dogs and cats of all sizes and breeds.

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Are your products suitable for both dogs and cats?

Absolutely! Our products are designed for both dogs and cats unless stated otherwise on the individual product page.

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How do I know which product is right for my pet?


Each product page includes a detailed description and use case to help you choose. If you're still unsure, feel free to contact us at support@thewallure.com and our team will be happy to help you find the perfect match for your pet.

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Are Wallure™ products tested on animals?

Our products are designed and tested to ensure they are safe and comfortable for pets. We prioritize animal welfare in everything we do and work with pet care specialists during product development.

Products & Instructions

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What's included with my order?

Your order will include the products you selected for purchase, along with any additional accessories or items specified in the product description.

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Does my order come with instructions?

Yes, most of our products come with detailed instructions for assembly and use. However, if you encounter any difficulties, feel free to reach out to our customer support team for assistance.

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Do you accept custom orders?

At this time, we do not accept custom orders. However, we regularly update our inventory with new products, so be sure to check back frequently for any additions that may meet your needs.

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What materials are your products made from?

All Wallure™ products are made from high-quality, durable, and pet-safe materials. They are free from harmful chemicals and designed to withstand regular use by active pets.

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How long will my product last?

With proper care and regular cleaning, our products are built to last. Each item is quality-tested before shipping to ensure you receive the best possible product.

Shipping

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Do you offer worldwide shipping?

YES, we offer worldwide shipping.

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When will my order be shipped?

We ship worldwide, and delivery typically takes 4–10 business days depending on your location. Please note that times may vary slightly due to customs and import processes in your country.

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How do I track my order?

You can visit our order tracking page. Please contact our customer support team for assistance.

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How do I change my shipping address?

If you need to change your shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after your order has been shipped.

Return and Cancellations

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How do I cancel my order?

If you need to cancel your order, please notify us within 24 hours of placing your order. After this time frame, cancellations may not be possible as we strive to process orders quickly.

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How do I return my order?

If you received a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will provide instructions on how to return the item for a refund or replacement.

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When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. You will receive a confirmation email as soon as the refund has been issued.

Product Care & Maintenance

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How do I clean my Wallure™ product?

Cleaning instructions vary by product. Most items can be wiped down with a damp cloth. Licking bowls are dishwasher safe. Always refer to the specific product page for detailed care instructions.

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How should I store my Wallure™ products when not in use?

Store products in a cool, dry place away from direct sunlight. Keep electronic products like the LED Nail Clipper and LED Trimmer away from moisture.

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How often should I replace my pet grooming tools?

We recommend inspecting your grooming tools every 6–12 months. If you notice any signs of wear, dullness, or damage, it is time to replace them for your pet's safety.

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Can I use my product every day?

Yes, all Wallure™ products are designed for regular daily use. However, we recommend following the usage guidelines on each product page to ensure the longest possible lifespan.

Wallure™ | LED Nail Clipper

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How does the LED light work on the nail clipper?

The built-in LED light illuminates the nail and highlights the quick (the blood vessel inside the nail), helping you avoid cutting too deep and hurting your pet.

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Is the LED nail clipper suitable for small breeds?

Yes, it works great for small, medium, and large breeds. The blade is designed to handle nails of all sizes safely.

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Is it battery-powered or rechargeable?

The LED Nail Clipper is battery-operated.

Wallure™ | LED Trimmer

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Is it quiet enough for anxious pets?

Yes, the trimmer operates at a low noise level to keep nervous pets calm during grooming.

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Is the LED Trimmer waterproof?

The trimmer is not fully waterproof. Avoid submerging it in water. You can wipe the blades with a damp cloth for cleaning.

Wallure™ | Licking Bowl

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What is a licking bowl used for?

A licking bowl is designed to slow down feeding and keep your pet mentally stimulated. Yo

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Is the licking bowl dishwasher safe?

Yes, the Wallure™ Licking Bowl is dishwasher safe and easy to clean.

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Can I use it to distract my pet during grooming or bathing?

Absolutely! Many pet owners stick it to a wall or floor during grooming sessions to keep their pet calm and focused.

Wallure™ | Anti-Stress Lick Bowl

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How is the Anti-Stress Lick Bowl different from the regular Licking Bowl?

The Anti-Stress Lick Bowl features a more complex texture pattern specifically designed to provide deeper sensory stimulation, helping reduce anxiety in pets during stressful situations like thunderstorms or vet visits.

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What foods can I put in the Anti-Stress Lick Bowl?

You can use wet food, peanut butter (xylitol-free), yogurt, pumpkin puree, or any soft treat your pet enjoys.

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Is it safe for puppies and kittens?

Yes, it is safe for puppies and kittens. Always supervise young pets during use.

Wallure™ | Adjustable Seat Belt

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What sizes does the adjustable seat belt fit?

The seat belt is fully adjustable and fits most dog sizes, from small to large breeds.

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Is it safe for car travel?

Yes, the Wallure™ Adjustable Seat Belt is designed to keep your pet secure and prevent distractions while driving.

Wallure™ | Steam Brush

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How does the steam brush work?

The steam brush releases a gentle flow of steam while you brush, which helps detangle fur, reduce shedding, and keep your pet's coat healthy and shiny.

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Is the steam safe for my pet's skin?

Yes, the steam temperature is carefully regulated to be safe and comfortable for pets. Always keep the brush moving and avoid holding it in one spot.

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How do I fill the steam brush with water?

Open the water reservoir cap, fill with clean water up to the indicated line, and close securely before use.

Have Any Questions? We are here to help